Return Policy
At My Charity Boxes, our goal is your complete satisfaction. We take pride in the quality of our products and place customer service as a top priority. If you are not fully satisfied with your purchase, please contact our customer service team or refer to the guidelines below.
Order Changes
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In-Stock Donation Containers:
If your order has not yet shipped, you may modify it without any additional charge. -
Custom Orders:
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If production has not yet started, you may request changes to shipping details, product quantity, product colors, imprint colors, or other specifications. Please note that changes after art approval may incur additional charges.
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If the custom order is already in production, changes cannot be made.
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Order Cancellations
All order cancellations are subject to approval by My Charity Boxes. Any costs incurred for work performed up to the point of cancellation will be billed accordingly.
Return Guidelines
Products may be returned within 15 days of delivery, provided the following conditions are met:
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You must obtain a Return Authorization Number (RA#) before sending back any merchandise.
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All returned items must be unused and in original condition.
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Shipping charges are non-refundable.
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A 25% restocking fee applies to all returns.
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The RA# must be clearly marked on all return packaging.
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Shipments without an RA# will be refused.
To request a Return Authorization Number (RA#), please contact us:
My Charity Boxes Inc.
Phone: 866-665-8835
Email: sales@mycharityboxes.com
Satisfaction Guarantee
All products are guaranteed against defects in material and workmanship. Printing is subject to standard consumer applications. Hot stamp imprints are not guaranteed. Our products are not dishwasher safe. Any claims for defective products must be made within 15 days of delivery.
Additional Information
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All product images on the website are for illustration purposes only and may not reflect actual colors or sizes.
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We reserve the right to modify or cancel orders due to errors or unforeseen issues.
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Some of our exclusive products may display the My Charity Boxes logo or imprint as part of their design.
Contact Us
If you have any questions regarding your order or our return process, please don’t hesitate to reach out to our customer service team.